Privacy Policy

Overview

This Privacy Policy explains how Sneads Ferry Tech Repair (“SFTR,” “we,” “us,” or “our”) collects, uses, stores, and protects information when you visit our website, contact us, request a quote, book a repair, drop off a device, mail in a device, make a payment, or otherwise use our services.

By using our website or services, you agree to the practices described in this Privacy Policy.

Information We Collect

We collect information that helps us provide repair services, communicate with customers, process payments, and manage repair records.

The information we may collect includes:

• Contact information: Name, phone number, email address, mailing address, and preferred contact method.
• Repair information: Device type, brand, model, serial number, IMEI, issue description, repair notes, diagnostic findings, photos, part information, and service history.
• Appointment information: Drop-off time, pickup time, scheduling notes, and communication preferences.
• Payment information: Invoice details, payment status, transaction records, and payment method information processed through our payment providers.
• Messages: Emails, text messages, contact form submissions, voicemail notes, social media messages, and other communications you send to us.
• Website information: IP address, browser type, device type, pages visited, referral source, approximate location, cookies, and website usage data.
• Device access information: Passcodes, passwords, account access details, or unlock information only when you choose to provide them for testing or repair purposes.

Information on Your Device

Your device may contain personal files, photos, videos, messages, contacts, apps, accounts, browser history, documents, saved passwords, or other private information.

Sneads Ferry Tech Repair does not intentionally access, view, copy, transfer, or share your personal files unless it is necessary to diagnose, test, repair, recover data, or verify that the device is functioning properly, and only when you have authorized that type of work.

In some cases, limited access to the device may be needed to test functions such as the screen, camera, microphone, speaker, charging port, Wi-Fi, Bluetooth, storage, keyboard, buttons, operating system, or other repaired features.

Please remove sensitive information or back up and reset your device before service if you do not want any personal data present during repair.

How We Use Your Information

We use your information to operate our business and provide repair services.

We may use your information to:

• Respond to your questions or quote requests.
• Schedule diagnostics, repairs, drop-offs, pickups, or appointments.
• Create and manage repair tickets.
• Diagnose and repair your device.
• Order parts or confirm device compatibility.
• Send repair updates, invoices, receipts, reminders, and pickup notifications.
• Process payments and maintain transaction records.
• Provide warranty support.
• Improve our website, customer service, and repair process.
• Prevent fraud, abuse, chargebacks, unpaid invoices, or security issues.
• Comply with legal, tax, accounting, insurance, or business record requirements.

Text Messages, Calls, and Emails

By providing your phone number or email address, you authorize Sneads Ferry Tech Repair to contact you about your quote, diagnostic, repair, appointment, invoice, warranty claim, pickup, or related service request.

We may contact you by phone call, text message, email, voicemail, or other reasonable communication method.

Message and data rates may apply depending on your mobile carrier. You may ask us to stop non-essential messages at any time, but some communication may still be necessary to complete an active repair, collect payment, arrange pickup, or handle a warranty issue.

Marketing Communications

We may use your contact information to send occasional updates, promotions, service reminders, or business announcements if you have provided your information to us or interacted with our business.

You may opt out of marketing messages at any time. Opting out of marketing messages does not stop important service-related messages about active repairs, invoices, appointments, warranty claims, or pickup notices.

Payments

Payment information may be processed by third-party payment providers. Sneads Ferry Tech Repair does not store full credit card numbers on our own website or local systems unless specifically stated by the payment platform being used.

Payment providers may collect and process payment details according to their own privacy policies and security practices.

Cookies and Website Tracking

Our website may use cookies, analytics tools, embedded content, forms, security tools, or similar technologies to help the website function, measure traffic, improve performance, prevent spam, and understand how visitors use the site.

Cookies are small files stored on your browser or device. You can adjust your browser settings to block or delete cookies, but some parts of the website may not work properly if cookies are disabled.

Third-Party Services

We may use trusted third-party services to help operate our business. These may include services for:

• Website hosting and security.
• Contact forms and booking forms.
• Email and text messaging.
• Payment processing.
• Repair ticket management.
• Analytics and website performance.
• Shipping and delivery.
• Cloud storage or business recordkeeping.
• Advertising or social media tools.

These third-party providers may process information only as needed to provide their services to us. We do not sell your personal information to third parties.

When We Share Information

We may share limited information when necessary to provide service, operate our business, or comply with legal obligations.

We may share information with:

• Payment processors to complete transactions.
• Shipping carriers to return or deliver devices.
• Parts suppliers when needed to confirm part compatibility or complete an order.
• Software, hosting, email, text, scheduling, or repair management providers used by our business.
• Insurance, accounting, tax, legal, or business advisors when reasonably necessary.
• Law enforcement, courts, or government authorities if required by law or valid legal request.
• Another party if needed to prevent fraud, protect our rights, collect unpaid balances, or respond to a security issue.

Data Security

We take reasonable steps to protect customer information from unauthorized access, loss, misuse, or disclosure. However, no website, device, repair process, storage system, or communication method can be guaranteed to be completely secure.

You should avoid sending sensitive passwords, financial information, or highly private information through unsecured messages whenever possible.

Data Backups and Data Loss

You are responsible for backing up your device before service.

Although we take reasonable care during repairs, diagnostics, software work, and data recovery attempts, we do not guarantee that data will be preserved. Repairs may result in data loss, erased files, corrupted software, failed storage, or device resets.

Sneads Ferry Tech Repair is not responsible for lost data, lost photos, lost videos, lost files, lost contacts, lost messages, lost apps, lost passwords, lost accounts, or any other data-related loss.

How Long We Keep Information

We may keep customer, repair, invoice, communication, and business records for as long as reasonably needed to provide service, handle warranty claims, maintain business records, comply with legal or tax obligations, resolve disputes, collect unpaid balances, prevent fraud, or improve our operations.

We may delete or anonymize information when it is no longer needed.

Your Choices

You may contact us to request that we update, correct, or delete certain personal information we have about you.

We may not be able to delete information that we are required or allowed to keep for business, tax, legal, warranty, fraud prevention, accounting, dispute, or security reasons.

You may also:

• Ask us to update your contact information.
• Ask us to stop sending marketing messages.
• Disable cookies through your browser settings.
• Decline to provide a device passcode, understanding that this may limit our ability to test the repair.
• Back up, reset, or remove sensitive information from your device before service.

Children’s Privacy

Our website and services are intended for general customers and are not directed toward children under 13.

We do not knowingly collect personal information from children under 13. If a parent or guardian believes a child has provided personal information to us, they may contact us and we will review the request.

Social Media and Third-Party Links

Our website or messages may link to third-party websites, social media pages, maps, payment platforms, scheduling tools, or other outside services.

Sneads Ferry Tech Repair is not responsible for the privacy practices, content, security, or policies of third-party websites or services. You should review the privacy policies of those third parties before using them.

Photos, Reviews, and Testimonials

We may take photos of devices for repair documentation, intake records, warranty review, before-and-after examples, or customer communication.

We will not intentionally post personal information, private customer data, or sensitive device content in public marketing materials.

If you leave a public review, comment, tag, message, or testimonial on a public platform, that information may be visible to others according to the platform’s own settings and policies.

Business Transfers

If Sneads Ferry Tech Repair is ever sold, merged, reorganized, transferred, or involved in a business transaction, customer and business records may be transferred as part of that transaction where allowed by law.

Changes to This Privacy Policy

We may update this Privacy Policy from time to time. Updates will be posted on this page with a revised effective date when applicable.

Your continued use of our website or services after changes are posted means you accept the updated Privacy Policy.

Contact Us

If you have questions about this Privacy Policy or how your information is handled, contact us:

📧 sneadsferrytechrepair@gmail.com
📍 Sneads Ferry, NC

We’ll keep it simple: we use your information to fix your tech, keep you updated, process payments, and run the business. We do not sell your personal information, and we do our best to treat customer information with care and respect.